For the second time, CARVANA banned from selling cars in Illinois – NBC Chicago

For the second time in two months, a popular used car company is once again banned from sale in the state of Illinois.

Carvana is known for its modern approach to selling cars with its towering vending machines and wacky TV commercials.

But in the past two months, the company’s reseller license has been suspended twice by state officials here in Illinois.

The Illinois secretary of state’s office told NBC 5 Responds it suspended Carvana’s license for the second time, meaning the Fortune 500 company can’t sell cars to customers in Illinois. ‘Illinois.

“My primary commitment is to protect the interests and welfare of Illinois consumers,” read a statement from Illinois Secretary of State Jesse White. “I commend the Illinois Secretary of Police for his continued efforts to protect customers. We will continue to do everything in our power to ensure that every customer is properly served. »

The issues first arose for Carvana after the state said it received dozens of customer complaints about delayed title transfers and apparent misuse of out-of-state temporary tags.

The complaints mirror those of customers who contacted NBC 5 Responds for help this year.

Joe Raedle | Getty Images

Illinois officials said the state has received more than 90 consumer complaints about the company’s unexplained misuse of out-of-state temporary tags.

After the state issued its stay order on May 10 and after negotiations with the company, the Secretary of State issued a stay order effectively lifting the stay order as long as Carvana followed strict guidelines.

These guidelines included no longer issuing out-of-state tags for new vehicle sales.

The secretary of state’s office said Monday that the company failed to follow those guidelines and “continues to conduct business in a manner that violates Illinois law,” a spokesperson said.

Carvana did not respond to NBC 5’s request for comment on the new suspension order earlier this afternoon.

The regulators’ new decision will not affect sales made on or before July 18.

“Vehicles that have already been purchased but not yet delivered may still be delivered to purchasers during the stay, but no new vehicle sales may occur in Illinois during the stay order,” the secretary announced Monday. of state. “The suspension will remain in place until the issues are resolved.”

NBC 5 Responds heard from many customers who said that after buying cars from Carvana, they waited months for license plates.

Many customers have told state regulators, and NBC 5 Responds, that they have waited months for a title or registration on their vehicle from CARVANA, which would normally take days to receive. Lisa Parker has the story.

Customers like Christine Trinidad of Romeoville, who said she waited 201 days for the title of her 2018 Jaguar XF.

“I was worried that this car wasn’t registered properly and I might get in trouble,” Christine told NBC 5. “It was stressful.”

Christine is one of seven Carvana customers here in Illinois who have contacted NBC 5 Responds with similar stories.

NBC 5 Responds resolved its issues after contacting Carvana directly, but those same customers are worried about others, ignoring the issue.

The Illinois Secretary of State said customers having problems with a Carvana title or registration are urged to file a complaint with the state by calling the Illinois Secretary of Police at 630-693-0551.

Do you have a consumer complaint? If so, NBC 5 Responds would love to hear from you. Call 1-844-NBC-RESP or click here to Let us know, so that we can help you.